Summary

Concur, a part of SAP, is a leading provider of travel and expense management solutions. As a Software-as-a-Service (SaaS) provider, Concur’s easy-to-use cloud-based and mobile solutions help companies and their employees control costs and save time. By driving innovation in the travel and expense industry, Concur is on a mission to create The Perfect Business Trip for both the individual traveler and enterprise organizations.

In 2013, Concur was named “Best Self-Booking Tool at the Business Travel Awards. Powering evolution in travel technology, the Concur Connect platform enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur’s T&E cloud. Concur is trusted by thousands of companies in more than 150 countries and reaches millions of employees worldwide. As a leading provider of integrated travel and expense management solutions, hiring, developing and rewarding great people, is part of our DNA!

Responsibilities:

• Manage multiple concurrent complex, global, multi-phased implementations following Concurs Implementation methodology,
• Quickly and effectively gather client’s business requirements to design and configure Concur services,
• Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule,
• Creatively design solutions for complex requirements,
• Develop and maintain strong functional and technical product knowledge,
• Effectively communicate and work with C-Level sponsors, internal and client project teams & international and multi-cultural clients,
• Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely,
• Conduct effective training and product demonstrations calls with clients remotely,
• Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline,
• Provide contributions to Concur’s project methodology and document library,
• Provide updates on client status and escalate issues while maintaining control of the project,
• Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities,
• Meet or exceed deployment productivity and quality metrics,
• Deliver outstanding client service to achieve high implementation survey scores,
• Work effectively with peers, other departments, and management

Qualification:

• Experience in client-facing/service roles is required,
• Experience with financial applications and knowledge of accounting processes is preferred,
• Full life-cycle financial system implementation experience,
• Effective verbal and written communication skills,
• Demonstrated ability to prioritize and manage workflow to meet deadlines,
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests,
• Excellent organizational and planning skills
• Fluent English and German speaking

About our culture and benefits:

Work is an important part of life, so why not spend that time with a community of driven professionals who support, value and help one another grow?

Concur’s culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer an attractive and competitive salary package including car allowance and more benefits, 30 days holiday, remote and trust based working possibilities, fresh fruits twice a week, drinks from sparkling water and coke to Italian coffee, table soccer, team events, etc.